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Returns

You may ask to return a product or get a refund for any reason within 14 days from the date of delivery. The courier stamp is evidence of the date of delivery.

PLEASE NOTE:

For hygiene reasons changes or returns of underwear are only accepted, only if the item is proven faulty.
In order to return a product, the product shall not be used and all company tags should not be removed.

Additionally, the product needs to be returned in its original packaging and in excellent condition as it was delivered, without wears, tears or stains.

Finally, the product needs to be accompanied by all necessary sales documents.

For orders paid with COD, the refund will be made through a bank account. For the deposit the reference number IBAN of your account and the name of the recipient, are required. For security reasons, the holder of the account number must be the same person on the sales receipt.

For orders paid by credit card, the refund will be made through a bank account.


Exchanges/returns of products are easy and fast:


For orders within Greece and Cyprus:
 1. Please contact us via telephone at (30+) 210 6447435 or via email at sales@myronia.com stating your request. For your convenience please have your order number available.
2. Upon contacting us, you will receive a return code. Please write down this code on the return form (in the case you would like a refund, please move on to the refund section).
3. In the case of exchanging products, we will request the codes, colour and size of the new products you wish to order.
4. Prepare your package for return. Fill in the return form with the return code, the reason of return as well as the product's codes, the colour and size of the new product you wish to order in the case of exchange. Place the return form inside the package. Close the package so that the content is protected. You may use the same or different packaging from the one, that was originally delivered. Stick outside the package the sticker with our company’s information
5. Contact the local branch of Geniki Taxydromiki in order to arrange the return of the package (you may find the closest branch here).

 For International Orders:
 1. Contact us via telephone at (+30) 210 6447435 or via email at sales@myronia.com stating your request. For your convenience please have your order number available.
2. Upon contacting us you will receive a return code. Please write down this code on the return form (if you would like a refund, please move on to the refund section)
3. In case of exchange products, we will request the codes, colour and size of the new products you wish to order.
4. Prepare your package for return. Fill in the return form with the return code, the reason of return as well as the products' codes, the colour and size of the new product you wish to order in the case of exchange. Place the return form inside the package. Close the package so that the content is protected. You may use the same or different packaging as the one, that was originally shipped delivered. Stick outside the package the sticker with our company’s information.


Will I be charged for returning/changing products or for refund?


In case of Exchange

For orders within Greece:
In the case of exchanging a non-faulty item, the return to Myronia.com, is free of charge. It is required to use Geniki Taxydromiki for the return of the items, marking delivery charges to be paid by the recipient. This is only valid for the first exchange.

The re-shipping fee/second exchange is 4€ and it is paid by the customer.

For orders from Cyprus: In the case of exchanging a non-faulty item, the return to Myronia.com, is free of charge. It is required to use Geniki Taxydromiki for the return of the items, marking delivery charges to be paid by the recipient. This is only valid for the first exchange.

The re-shipping fee/second exchange is 12€ and it is paid by the customer.


For international orders:
In the case of exchanging of a non-faulty item, the return to Myronia.com, is free of charge. It is requested to use DHL for the return of the items, marking delivery charges to be paid by the recipient. This is only valid only for the first exchange.

The re-shipping fee/second exchange is 12€ and it is paid by the customer.

Refunds

In the case of requesting a refund, the return fees of the package are paid by the customer.

For orders within Greece:
Myronia.com gives you the option of benefitting from the price of 4€ for the return of your package, using exclusively Geniki Taxydromiki. This fee will not be paid to the courier, but it will be removed from the amount to be refunded. Therefore, when returning your package, you must mark that delivery charges are paid by the recipient.

For orders from Cyprus:
Myronia.com gives you the option of benefitting from the price of 12€ for the return of your package, using exclusively Geniki Taxydromiki. This fee will not be paid to the courier, but it will be removed from the amount to be refunded. Therefore, when returning your package, you must mark that delivery charges are paid by by the recipient.

Alternatively, you may choose to return the package, using a method of your choice, however, making sure for the safe return of the package.

Attention!
In all cases the customer is obliged to keep a copy of the return receipt and provide it to the company upon request as evidence, in order to issue the refund.

For international orders:
The delivery charges for the return of the package are covered exclusively by the customer.