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  • FREE SHIPPING
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Can I return a product or request a refund?

Can I return a product or request a refund?

You may ask to return a product or get a refund for any reason within 14 days from the date of delivery. The courier stamp is evidence of the date of delivery.

PLEASE NOTE:
For hygiene reasons changes or returns of underwear are only accepted, only if the item is proven faulty.
In order to return a product, the product shall not be used and all company tags should not be removed.

Additionally, the product needs to be returned in its original packaging and in excellent condition as it was delivered, without wears, tears or stains.

Finally, the product needs to be accompanied by all necessary sales documents.

For orders paid with COD, the refund will be made through a bank account. For the deposit the reference number IBAN of your account and the name of the recipient, are required. For security reasons, the holder of the account number must be the same person on the sales receipt.

For orders paid by credit card, the refund will be made through a bank account.

Exchanges/returns of products are easy and fast:

For orders within Greece and Cyprus:

1. Please contact us via telephone at (30+) 210 6447435 or via email at [email protected] stating your request. For your convenience please have your order number available.
2. Upon contacting us, you will receive a return code. Please write down this code on the return form (in the case you would like a refund, please move on to the refund section).
3. In the case of exchanging products, we will request the codes, colour and size of the new products you wish to order.
4. Prepare your package for return.
Fill in the return form with the return code, the reason of return as well as the product's codes, the colour and size of the new product you wish to order in the case of exchange.
Place the return form inside the package.
Close the package so that the content is protected. You may use the same or different packaging from the one, that was originally delivered.
Stick outside the package the sticker with our company’s information
5. Contact the local branch of Geniki Taxydromiki in order to arrange the return of the package (you may find the closest branch here).

For International Orders:

1. Contact us via telephone at (+30) 210 6447435 or via email at [email protected] stating your request. For your convenience please have your order number available.
2. Upon contacting us you will receive a return code. Please write down this code on the return form (if you would like a refund, please move on to the refund section)
3. In case of exchange products, we will request the codes, colour and size of the new products you wish to order.
4. Prepare your package for return.
Fill in the return form with the return code, the reason of return as well as the product’s codes, the colour and size of the new product you wish to order in the case of exchange.
Place the return form inside the package.
Close the package so that the content is protected. You may use the same or different packaging as the one, that was originally shipped delivered.   
Stick outside the package the sticker with our company’s information.